Cancellation, Rescheduling & Refund Policy

Effective Date: August 24, 2026

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Appointments are reserved specifically for each client.

We ask clients to provide at least 24 hours' notice when cancelling or rescheduling an appointment.

 

More Than 24 Hours

Appointments cancelled or rescheduled at least 24 hours before the scheduled appointment may be changed without a late-cancellation fee.

 

Less Than 24 Hours

Appointments cancelled or rescheduled less than 24 hours before the scheduled appointment may be subject to a late-cancellation fee of up to the full appointment fee.

 

No-Shows

Failure to attend a scheduled appointment without notice may result in the appointment being non-refundable.

Payment may be required before another appointment can be scheduled.

 

Late Arrival

Clients should join virtual appointments on time.

Late arrival does not extend the scheduled appointment. Depending upon the remaining time, the session may be shortened or rescheduled.

 

Technology Problems

If significant technical difficulties prevent an appointment from reasonably taking place, ESB Myo will determine whether the appointment should be resumed, rescheduled, credited, or refunded as appropriate.

 

Provider Cancellation

If ESB Myo cancels an appointment, the client may reschedule or receive an appropriate credit or refund for the affected appointment.

 

Packages and Programs

Refunds for therapy programs, packages, prepaid services, or partially completed programs will be governed by the terms disclosed at purchase and applicable consumer law.

 

Statutory Rights

Nothing in this policy limits cancellation, refund, or other rights that a consumer may have under applicable law.